CLAIMS

Novamar Services Information-Claims

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an insurance broker specialized in policy consulting and management.

You can also call the claims department phone number on your insurance policy.

Who is Novamar? Is Novamar an insurance company?

We are not an insurance company, but rather an intermediary that represents and advises our clients, protecting their assets and interests.

What should you do in case of a claim (Siniestro)?

Each insurance company we work with has its own procedures for reporting and processing claims for covered losses.

The first and most important step is to report the incident directly to your insurance company as soon as it occurs. This is essential to properly initiate the claims process.

After making the initial report, if you have any questions or need additional assistance, you can count on our support at any time.

At Novamar, we assist you with:

Step-by-step orientation throughout the process.
Clarifications regarding the type of claim being reported.
Guidance in understanding the scope of your policy, including coverages and deductibles.
Courtesy translations of documents provided by Mexican insurers, from Spanish to English (if needed).

Our commitment is to accompany you and make your experience as a policyholder easier and clearer.

Speak with an agent

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Let’s say you have a question...

Contact your claims agent with the claim number or the policy with which the claim was opened. The agent will seek with the insurance company the follow-up for the reopening or follow-up to conclude the same.

Novamar does not provide supplier data, as the insured is responsible for finding the trusted supplier that will fix his reported damage.

We need you to contact your claims agent at 322.297.64.40 and provide us with details of the claim, person to contact to follow up on the adjusters' visit, exact location, date of claim and approximate time.